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We can deliver to almost 100% of the United States and Canada.

Unfortunately we cannot guarantee delivery at a specific time of day. Taxes are based on prevailing rates in the delivery area.

In most areas of the United States, orders placed after 2p.m. central standard time will be shipped the next business day, if the item is currently in stock. If for any reasons, we cannot ship on the next business day, we will notify you via email.

Saturday and Sunday shipment are not available. Any order received on Saturday, Sunday or holiday will be shipped on the next business day.

At this time, ESDCheck.com can only ship to the United States or Canada.

At this time, products from ESDCheck.com are delivered by USPS®, UPS® or Fedex®. You can also elect to use and specify your own account number with UPS® or Fedex®.

If you received a faulty item and need to exchange it for the same item or would like to exchange an item for a different one of equal or greater value, please contact us at customerservice@esdcheck.com or 1-855-STATIC1 (782-8721). You will receive a RMA number from Prostat.

Please note that it can take from 3 to 5 business days to process returns once they arrive at our Returns Center.

We want you to be completely satisfied with your purchase. If you are not, you may return new, unopened items sold and fulfilled by ESDCheck.com within 10 days of receipt. Returns are for credit will include a 25% restocking fee on all items.

If the return is a result of our error, we will pay the return shipping costs. Please contact us at customerservice@esdcheck.com or 1-855-STATIC1 (782-8721) to begin the process. You will receive a RMA number from Prostat.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via e-mail of your refund once we've received and processed the returned item.

ESDCheck.com does not accept returns of the following items:

• Items that are classified as hazardous materials or use flammable liquids or gases
• Any product missing the serial number
• Downloadable software products

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we have received and processed the returned item.

Your refund will go to the credit card of which you used to place your order on ESDCheck.com. It may take 3 to 5 days after your return is processed. Due to security purposes, ESDCheck.com does not store credit card information and you will be required to provide the credit card number to process the refund.

The amount of your refund depends on several factors:

The cost of return shipping is deducted from your refund unless the return is the result of our error or you wish to ship it via your own account number.

Items that meet our returns guidelines will receive a full refund.

Items that do not meet our return guidelines will receive only partial refunds. Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price. If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.

All refunds will be issued at the discretion of ESD Check and Prostat. Partial Refunds or no Refunds will be issued for the following items:

• Most items that are returned more than 10 days after delivery
• Any item that has obvious signs of use
• Any item not returned in the condition it was received